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We have the honor to care for people during the most profound moments of their lives. From the birth of a child to a life-altering diagnosis or injury, we are there for them in their brightest and darkest hours.

Our mission is to advance knowledge and improve the health of those in our region, across the country and around the world. As individuals, we work at VUMC to make a positive difference in the lives of those we serve. These efforts support the promise we make: we are defining personalized care.

Our Commitment

Our Credo and our Patient and Family Promise reflect our values and expectations for how we treat others. Through a new two-year initiative, Defining Personalized Care: Elevating our Culture of Service, we are committing to provide every employee the coaching, knowledge and skills to make VUMC a place where patients want to receive their care and  members of our team want to practice their professional calling.

This initiative starts with how we treat each other as colleagues, and how we hold ourselves and others accountable for living up to those values.

Every interaction with a patient, family or coworker is a chance to deliver exceptional, personalized care and service. We use the term “elevate” to remind ourselves that our culture of service is a never-ending journey to put those we serve above all else. It's always been who we are.

Here, you'll find information, tools and resources to help you bring your best, every interaction, every time. Our success as an organization depends on it. Our patients, families and colleagues deserve it!

Defining Personalized Care: The Stories

An important way we nurture our culture of service is to celebrate those who are living our values in meaningful ways, big and small. See more stories like Noah's and share your own at DefiningPersonalizedCare.com.

We also honor those whose behavior reflects our highest values with CREDO Awards, Five Pillar Leader Awards and Elevate Team Awards. Some of their stories can be found in the banner at the top of this page. Learn more and nominate your peers and colleagues today.