VUMC Project Manager - Frank Ashe

CynergisTek/Auxilio Onsite Manager - Michael Spurbeck

CynergisTek Corporate Page - get better acquainted with our new partner

Pegasus Ticketing System - place a service or supply call for CynergesTek/Auxilio units

SmartPrinting Site - access services on your SmartPrinting unit

VU Managed Print Program - separate from ours, but pursuing the same objectives

Managed Print Machine Lookup Page - use the AB# from your machine label or budget report to look up your machine

Department Entry Page - quick access to all our sites

Ordering Zebra Labels For Epic



Phase III of the CynergisTek copier refresh project is now wrapping up.  Almost all of the equipment targeted for replacement by June 30 has now been removed and new units are in place.  A few did lag behind for various logistical reasons and should be in place by mid-July at the latest.  This does still leave us with a small number of expired SmartPrinting units, which will be planned for replacement in late summer.  These will continue under their original contracts on the same terms until removed.  By fall, we hope to be in position to replace units as they come to end-of-term.


As part of the first year of the contract, Ctek agreed to partially reimburse us for toner purchases that did not come through Pegasus to them--i.e., went through eprocurement, etc.  (Requests made via Pegasus do not generate a charge.)  You will see these coming back on the June pullsheets.  We understand that this will not continue next fiscal year, though, so it is important that we get all our toner requests flowing through Pegasus.  Please note the "Accessing MP Services Through Pegasus" link at upper left of this age for instructions.

Should you have any questions about this project or require additional information, please contact the following:

Matt Carroll
(615) 956-3186

Bear in mind that if your SmartPrinting machine is past its contract expiration date, there is nothing for you to do.  Existing machines continue on a month-to-month basis on the same terms until removed, and you can continue using the SmartPrinting site for service & supplies.


Printer service and supply requests are running through the Pegasus system.  The local CynergisTek/Auxilio staff have now assumed responsibility for all Managed Print toner deliveries, and this should eliminate any delays attributable to delivery by third-party vendors. 

Tagging and inventorying of equipment will still continue at a slower place, as we discover units that were overlooked in the initial survey. 


Chargebacks are now running for all parts of the program.  For details on the chargeback procedures, please see our FAQ page, question #21, or click to download the PDF flyer from the links at upper left of this page.

As VUMC moves toward full implementation of the program, additional updates will appear here and be distributed by several other means.  We look forward to working with all our departments to streamline and improve our printing processes.

Please check our FAQs and other links to the left for more information.

Sample Auxilio/CynergisTek Label:
Sample Auxilio Label

Last Updated:  10/18/2017

CynergisTek/Auxilio Copier Refresh - Phase one of this process is complete. CynergisTek is now making department assessments and plans for phase two, which should begin in March.