VUMC Project Manager - Frank Ashe

CynergisTek/Auxilio Onsite Manager - Michael Spurbeck

Auxilio Corporate Page - get better acquainted with our partner

CynergisTek Corporate Page - get better acquainted with our new partner

Pegasus Ticketing System - place a service or supply call for CynergesTek/Auxilio units

SmartPrinting Site - access services on your SmartPrinting unit

VU Managed Print Program - separate from ours, but pursuing the same objectives

Managed Print Machine Lookup Page - use the AB# from your machine label or budget report to look up your machine

Department Entry Page - quick access to all our sites



Our Managed Print vendor, Auxilio, has acquired a cybersecurity firm called CynergisTek.  The combined company will take the CynergisTek name.

We understand that the new organization will be well placed to assist us with device and network security, but otherwise Managed Print services will continue unchanged. 


Printer service and supply requests are running through the Pegasus system.  The local CynergisTek/Auxilio staff have now assumed responsibility for all Managed Print toner deliveries, and this should eliminate any delays attributable to delivery by third-party vendors. 

Hewlett-Packard has been named as hardware supplier for new printer installations.  VUMC is now moving into the next operational phase, which will start to bring copiers/faxes/multifunction units into the program, and CynergisTek/Auxilio has designated Canon Solutions America as the hardware supplier for copiers and multifunction devices. 

Canon is one of our SmartPrinting vendors, and in fact has a history with VUMC that goes back into the 1980s.  Many staffers may recall seeing equipment under their past corporate brands of Pitney Bowes, Imagistics and Océ.  Our longtime sales representative, Mark Choate, who has served our account through all these changes for many years, will still be involved.

We have for some time been putting off replacements of our SmartPrinting devices when possible, so as to have a group with expired contracts to convert when managed print was ready.  We are now at that point.

Canon and CynergisTek/Auxilio have cooperated to visit all our areas that have expired copiers to assess their exact needs preparatory to installing new equipment.  Areas scheduled for replacement should expect to hear about this soon from CynergisTek/Auxilio.  Please note that this group of machines has been chosen not to interfere with preparations for EpicLeap.  Anything that does involve Epic will not be replaced until sometime after go-live on November 2, regardless of the machine's contract expiration date.  Machines under expired contracts will simply go month-to-month on the same terms, with no action required by the department.

Tagging and inventorying of equipment will still continue at a slower place, as we discover units that were overlooked in the initial survey.  Please note also that printers in research areas are not included in this program, and that all SmartPrinting machines will continue to use the SmartPrinting web page for service and supplies.

Billing has now begun, via per-click charges applied to printers.  For details on the chargeback process, please see our FAQ page, question #21.
As VUMC moves toward full implementation of the program, additional updates will appear here and be distributed by several other means.  We look forward to working with all our departments to streamline and improve our printing process.

Please check our FAQs and other links to the left for more information.

Sample Auxilio Label:
Sample Auxilio Label

Last Updated:  9/1/2017