Patient Access Services: About Us

Patient Access Services (PAS) is committed to connecting our patients to the care they need to get well and stay well. We work in collaboration with our clinical teams to provide a seamless patient experience, from the first phone call to the day of the appointment and beyond. We continuously strive to elevate our services and reduce anxiety for patients and their families. Our commitment to our colleagues and our patients is what makes us #inspiredtoserve.

Patient Access Services' Leadership Contact Information:

Lisa Griffin, Vice President, Patient Access Services

615-343-2209, lisa.e.griffin@vumc.org

Joshua Johnson, Director, Ambulatory Access Analytics

615-322-0650, joshua.johnson@vumc.org

Laura Ladd, Director, Finance and Administration 

615-343-4741, laura.ladd@vumc.org

Jason Mathisen, Director, Care Connection Operations

615-538-3625, jason.k.mathisen@vumc.org

Elaine Purdy, Director, Customer Relations and Quality Performance Management 

615-875-0983, elaine.purdy@vumc.org

Ryzell McKinney, Director, Access Technology 

615-538-3560, ryzell.mckinney@vumc.org