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Patient Access Services: About Us

Patient Access Services (PAS) is committed to connecting our patients to the care they need to get well and stay well. We work in collaboration with our clinical teams to provide a seamless patient experience, from the first phone call to the day of the appointment and beyond. We continuously strive to elevate our services and reduce anxiety for patients and their families. Our commitment to our colleagues and our patients is what makes us #inspiredtoserve.

Patient Access Services' Leadership Contact Information:

Chanell Branch, Interim Vice President, Patient Access Services

     615-936-8967, chanell.branch@vumc.org

Jason Mathisen, Associate Director, Patient Access Services

     615-538-3625, jason.k.mathisen@vumc.org

Trey Bryant, Director, Business Operations

     615-875-4994, w.trey.bryant@vumc.org  

Joshua Johnson, Director, Ambulatory Access Analytics

     615-322-0650, joshua.johnson@vumc.org

Laura Ladd, Director, Finance and Administration 

     615-343-4741, laura.ladd@vumc.org

Ryzell McKinney, Director, Access Technology 

     615-538-3560, ryzell.mckinney@vumc.org

Liz Nix, Director, Service Quality & Development

     615-936-5595, elizabeth.nix@vumc.org