VanderbiltHealth.com
Patients and Visitors go to

PC for Nurses

Ask Tell Ask:
a communication strategy to both elicit what a patient/family understands and then explain/reaffirm what is known

Scenario
Mr. Jones has been in the hospital for 3-4 days and has become increasingly confused.  He has metastatic cancer, and the physicians are worried about brain mets.

Click for responses:
 - Ask and Tell Scenario 1
 - Ask and Tell Scenario 2

 

Hope /Worry Statements
Empathetic statements that allow clinicians to align with the family while disclosing potential medical complications/poor prognosis

For example:
A patient who is 65 who is increasingly frail, and weak from his metastatic pancreatic cancer is admitted. His wife is hoping he can get more treatment.
Click for Hope Worry Statement Scenario