Contact Information

Monday through Friday, 8am-5pm. On-call nights and weekends through VUMC Help Desk.

Mission

Productivity & Technology Support is dedicated to improving workplace efficiency through expert IT consultation, prompt support, customized technology solutions and end-user training.

Services

PTS strives to provide the following key functions:

  • Meet or exceed customer service expectations regarding technology needs
  • Troubleshoot and manage technology related issues to resolution
  • Minimize downtime by direct, first-call resolution through the PTS Support Portal, remote desktop support tools, and on-call services
  • Become fluent in departmental and user-specific information, applications, service history and hardware inventory
  • Serve as technical lead on departmental projects as needed
  • Remain current regarding technology trends and efficiency best practices
  • Become familiar with workflows to recommend best productivity practices and tools to individual users and the department as a whole
  • Provide training resources for tools and applications in an individual or classroom setting

The PTS Team

Our team has over forty years of combined IT experience, with over fifteen of these at Vanderbilt. We bring to PTS a broad range of knowledge and experience, which serve our customers through evidence-based best practices and productivity enhancements.

The PTS Workstation Build

 
  • Gain the advantage of direct/personal access to IT professionals using the icon.
  • Conveniently access your Internet favorites and saved files from any PTS workstation.
  • Folders and files are automatically archived for streamlined data recovery.
  • Edit files while offline and they will sync to the Vanderbilt network.
  • Benefit from standardized security, tried and tested throughout the system.
  • System and hardware monitoring to proactively detect and correct problems.

Productivity Tip

If an action can be completed in two minutes or less, do it right away, even if it isn't high priority.

Why You Should Learn a Productivity System

 

"The secret of getting ahead is getting started. The secret of getting started is breaking your complex overwhelming tasks into small manageable tasks, and then starting on the first one."
 
- Mark Twain

 

PTS Newsletter Archive

June 2013