The SSS Team

Click name of team member to jump to their profile

Leadership Team: Karen Hughart, Gwen Holder, Nicole Callender

Administrative Team: Julie Shadburne

SSS Team: Blair Anderson, Peggy Cunningham, Cindy Hutton, Jae Gipson, Millicent Johnson, Anna Kimbly,  Dawn Krause, Heather Knott, Tom Mack, Stephanie Philo, Cindy Phipps, Kathy Rynczak,  Angela Swinger-Lockridge, Jill Whitaker.

PRN Support: Valerie Kibler


Karen 2015

Karen Hughart, RN, MSN

Senior Director Nursing and Clinical Informatics

Contact Information:

Phone: 615-260-1763


Karen has been with the department, now known as Systems Support Services (SSS) since its inception in 1992. The department started with one person (Karen!). SSS has grown significantly as we have implemented computerized processes across the organization. Prior to focusing on Informatics, Karen's clinical background was in Children's Hospital where she was a staff nurse, assistant manager, and then manager of Pediatric Medical, StepDown, and Myelosuppression Units. During her tenure in Systems Support, she has been an organizational leader, as well as the SSS departmental Director with the implementation and ongoing support of Vcare, PCIS, Medipac -Patient Management, WIZ /HEO)- CPOE, StarPanel-EMR, PathworX, HED/AdminRx, and various smaller applications.

Gwen 2015

Gwen Holder, RN, MSN

Director of Systems Support Services

Contact Information:

Phone: 615-521-6383


Gwen came to Vanderbilt in 1984 as a staff nurse and assistant manager of 9 South, a general surgery unit. She was later named manager for the Inpatient Rehabilitation Hospital and Director of Nursing for Stallworth Rehabilitation Hospital. Since transitioning to Systems Support 15 years ago, Gwen has led or participated in various initiatives including CPOE, StarPanel, PathworX, and Horizon Expert Documentation/Admin-Rx. Her current areas of support include MLT, Chemo-Wiz and Preorders.


julie shadburne

Julie Shadburne

Program Manager

Contact Information:

Phone: 615-875-9666

Email: julie.a.shadburne@Vanderbilt.Edu

Julie joined Vanderbilt University in  2006. In fall of 2014, she joined the SSS team as Program Coordinator, Her responsibilities include planning/ developing programs and events, assessment of programs/events, and administrative support.

VANDERBILT UNIVERSITY HOSPITAL CAPS (clinical application specialist

Blair 2015

Blair Anderson, RN

CAPS: L&D, 4E, 7T3, NBN, 4MSC,4N

Contact Information:

Phone: 615-875-9734


Blair transferred to the SSS team in October 2012. She came to us from Labor and Delivery at Vanderbilt where she worked for 5 years obtaining RN-4 and received her certification in Electronic Fetal Monitoring, prior to transfer to SSS. She will focus on the OB units and their specialized needs, Newborn Nursery, as well as the transplant nurses on 7T3. She also leads MR Taste (monthly Medical Receptionist meeting) Unit Board Chair. She is originally from Memphis and has been working as a nurse since 1996. She began her nursing career at Duke University Hospital after completing her Diploma in Nursing from Baptist School of Nursing. Blair is the CAPS for Labor and Delivery, 4 East and 7T3.

Nicole 2015

Nicole Callender, RN, BSN

Senior IT Project Manager

Contact Information:

Phone: 615-875-9746


Nicole joined VUMC Orthopaedics/Urology in 2004. She held various roles on that unit including Care Partner, Medical Receptionist, Nurse Extern, Registered Nurse 1/2/3, Relief Charge Nurse, and Assistant Manager for four years. Nicole served as a member of NLB, VPNPP Central Committee & Surgical PCC Board. She participated in Frontline Leader & S3 Programs to develop her leadership skills. Nicole joined the SSS team in October 2012.

Peggy 2015

Peggy Cunningham, RN, BSN

CAPS: NICU, Stahlman, 4VCH

Contact Information: 615-875-9745

Email:  peggy.cunningham@Vanderbilt.Edu

Peggy has a varied nursing history. She was a travel nurse for 5 years. She also worked as a float nurse at Saint Thomas Hospital providing nursing support for 3 years to all 3 facilities. She came to Vanderbilt in 2011 as a Clinical Staff Resource nurse, working as a MS/Step-down float pool nurse for 1 year. After that she worked in CTU/TOBS unit as a staff nurse and RSL . She joined the SSS team in 2015 with a primary focus on providing support as CAPS in the NICU.


Anna Kimbley, RN

CAPS: RW 3,4,5,6,7 & 10S

Contact Information:

Office: 615-936-4993

Email: anna.k.kimbley@Vanderbilt.Edu

Anna came to Vanderbilt in 2007 as a Clinical Staffing Resource nurse. She worked as a MS/Step-down float pool nurse. Anna also covered Liver Transplant, Eskind Diabetes and Urology clinics. Anna joined the SSS team in 2014 with a primary focus on providing support for the night shift. Anna is the CAPS for RW 3,4,5,6,7, 10S adn VPH.

Heather Knott, RN, BSNHeather K 2015

CAPS: VCH 6a-b-c, 7a-b-c, 8a-b-c, 5a, 5c

Contact Information:

Phone: 615-875-9739


Heather came to Systems Support Services from 7T3 where she worked with transplant services as a staff nurse and resource nurse. She started out on nights with Systems Support and now serves as CAPS in VCH for 8 A/B/C, 7 A/B/C, 6 A/B/C, 5 A/B/C and 3A.

imageDawn Krause, RN, BSN

CAPS:  Adult & Peds ED and TOBS

Contact Information

Phone: 615-936-4876


Dawn transferred to System Support Services in January 2017. She joined us from the Adult Emergency Department where she has worked as a staff nurse since 2013. Prior to transferring to System Support Services, she obtained her RN-3, and was a member of the Preceptor and Mentor committees. She is a Certified Emergency Nurse, as well as a Trauma Certified Registered Nurse. Dawn is the CAPS for the Adult Emergency Department, Pediatric Emergency Department, and TOBS.

TomTom Mack, RN, BSN


Contact Information:

Phone: 615-875-9750


Tom began working as a Care Partner at Vanderbilt in 1998 on SICU. After becoming an RN, he continued to work in SICU for another year and then moved to MICU for the next six years. He functioned as a charge nurse, precepting orientees, and presenting at annual competencies. Tom joined the SSS team to help implement a component of Horizon Expert Documentation, AdminRx (medication documentation). Tom has been a project lead for the IPAD pilot, Virtual CWS, and Smart Card (new ID badges), and IVT Dashboard and IVT Form. Tom is the CAPS for MICU, CRC, 8N and 8S, 6N and 6T3.

Stephanie 2015Stephanie Philo, RN, MSN

CAPS: 5N, 5S, 6S, 7N, 10N

Contact Information:

Phone: 615-752-8020


Stephanie came to Vanderbilt in 2001 as a staff nurse and later served as a charge nurse on 9 South. She transferred to Systems Support Services in May 2010. In August 2010, she graduated with a MSN in Nursing Informatics. She is certified in Nursing Informatics. Stephanie is the CAPS for 5N, 5S, 6S, 7N, COBS and Trauma.


Cindy Phipps, RN, BSN

CAPS: 9N, 9S, 9T3, 11N, 10T3

Contact Information:

Phone: 615-875-8631

Email: cindy.phipps@Vanderbilt.Edu

Cindy began her nursing career at Vanderbilt in 1998 as a staff nurse on 8S. After three years on 8S, she transferred to the CCU, where she worked another three years. The unit was then relocated to 5N, where she served as change nurse for six years. In addition, Cindy has worked in the VUH Access Center as a transfer coordinator for several years, prior to joinging the SSS team in December of 2014. Cindy is the CAPS for 9N, 9S, 9T3, 11N, 10T3

Kathy Rynczak, RN, BSNimage

CAPS:  VUH 3 Holding Room and PACU, MCE 3 Holding Room and PACU, 4 South Holding Room and PACU, FEL4 Holding and PACU, VCH 3 Holding and PACU, VCH Radiology Recovery, VCH PATCH and Pain Clinics 

Contact Information

Phone: 615-936-4818


Kathy has been practicing since 1985.  She began her nursing career at Jersey Shore Medical Center, Neptune, NJ where she was employed until 2004.  There, she gained experience in Oncology, Med-Surg, Orthopedics, and Women’s Health often functioning in the Charge Nurse role.  She also eventually became the Assistant Manager for a busy Med-Surg unit.  She moved on to be the Assistant Manager of PreAdmission Testing, Endoscopy, Outpatient Surgery, and Same Day Surgery.  She came to Vanderbilt in 2005 initially as a PRN/PRN Charge for 9-South.  In 2008 she transfered to Nursing Education to be a member of the Nursing Orientation Team.  In 2010, she accepted a fulltime role in Systems Support Services.  In 2012 she needed to transfer to the Birmingham, AL area where she worked PRN on UAB’s Clinical Research Unit.  Fortunately, in 2017, she was able to move back to the Nashville area and once again become a fulltime member of our Systems Support Team.

jill Jill Whitaker Bey, RN, BSN

CAPS:  Dialysis, 5CCT, IR, GI/Endo, VCH float pool

Contact Information

Phone: 615-936-4767

Email: jill.m.whitaker@Vanderbilt.Edu

Jill began working at Vanderbilt in 2011. Her experience as a RN includes working as a charge nurse in an outpatient dialysis clinic, staff nurse in the renal transplant unit, and as a charge nurse in the inpatient dialysis unit. She transferred to system support services in 2017 and supports the procedural units.




Jae Gipson, RN

Night Support

Contact Information

Office : 615-936-4993

Email: jacqueline.j.chamberlain@Vanderbilt.Edu

Jae has been a nurse for 19 years and began working at Vanderbilt in 2005 in Labor and Delivery. While in L&D, she assisted with setting up and opening the new Maternal Special Care/Triage Unit and worked as a core staff member of that unit. She also received her certification in inpatient obstetrics while working on this unit. Jae transferred to the SSS team in August 2015 and will be providing support to night shift staff.

Millicent Johnson, RN, BSNMillicent

Night Support

Contact Information

Phone: 615-875-9745


Millicent was a charge nurse on 7T3 (Transplant and Surgical Unit) before transferring to Systems Support Services in November, 2012. Millicent has an extensive nursing background during her nursing career, which started in the mid-eighties. Administrative and management roles included director of nursing for skilled nursing and rehab centers, nurse manager, nurse supervisor, and nurse consultant for survey readiness (state and The Joint Commission) prior to joining the VUMC nursing team in November, 2002. She worked as staff nurse in-patient medicine and nephrology/renal transplant for 6 years, and charge nurse for 6 years on the Nephrology/Renal Transplant floor. Millicent has assisted with the opening and training of 7T3 (Transplant and Surgical Unit) when newly opened in 2012. Millicent is a lifelong learner; first, an LPN, then achieving an ADN, next a BSN from Cumberland university, and most recently a MSN with a concentration in Nursing Informatics from Walden University. Millicent has also received several recognition awards during her nursing career.

Angie 2015

Angela Swinger-Lockridge, RN, BSN

Night Support

Contact Information

Cell: 615-260-1087

Office: 615-936-4993


Angie came to Vanderbilt in 1999 with 5yrs of elder care and rehab nursing experience. She spent a short time working on the Dialysis Unit. She then assisted with opening the first inpatient Non-teaching unit at Vanderbilt in MCN. Where she worked as staff nurse/charge nurse for 8yrs until joining the Colorectal surgical unit in 2008. Angie joined the SSS team in 2010 with a primary focus on providing support for the night shift.

Cindy Hutton, RN,

Night Support

Contact Information

Office: 615-835-7559


Cindy came to System Support Services from the Vanderbilt Psychiatric Hospital, where she worked since 1997, and is now their CAPS representative.