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My Health at Vanderbilt
Patient Experience and Care
Note: feedback is for non-emergency questions and suggestions regarding patient services and website functionality.
If you require immediate care, please call 911 or visit the Emergency Room.
We are upgrading our billing systems. Select the date you received service so we can correctly redirect you:
On or before November 1st
On November 2nd or after
If you would like to speak with a customer service representative, you can reach them at (888) 274-7849 between the hours of 8:00am-5:00pm cst.
Frequently Used Links
Important Downtime Links:
Bridge Call (use HICS form 214 to document) 4/15
Critical Infrastructure Assessment Tool (AC sends this out)
Downtime Banners and Messages 4.15
Downtime MARS - Where They Print 2.11 (needs review)
Downtime Quick Reference 4.15
Fax: Template for SSS Housewide Fax Messages Sent during Downtime 4.15
Fax: How to Send a Fax from Your Work Computer 4.15
Horizon Clinical Systems Trouble Shooting Table 4.15
Horizon Expert Documentation Downtime Policy 4.15
Major Incident Phased Response 4.15
SSS Officer Inpatient Job Action Sheet (use when EOC is open) 4.15
Telemetry Server Downtime 4.15
Other Downtime Resources